Terms & Conditions

1. Who we are and these terms

1.1 Wedding Fit Co. is a trading name of The Wedding Fit Co Ltd, a company registered in England and Wales (company number 17518799). Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can reach us at info@weddingfit.co.

1.2 These terms apply when you book a consultation, buy a package, order a nutrition plan or train with us. You will be asked to confirm you accept them before you pay. Please read them first.

1.3 You must be 18 or over to book with us. A 16 or 17 year old can join only as part of a bridal party booking, with a parent or guardian’s signed consent. We don’t train anyone under 16.

1.4 Nothing in these terms affects your legal rights as a consumer.

2. What we provide

2.1 We provide one-to-one wedding fitness coaching: coached training sessions, a training programme, nutritional guidance and support between sessions, built around your wedding date. What each package includes is set out on our packages page at the time you book.

2.2 Sessions take place at Muscleworks, 114 Vallance Road, London E1 5BL. Where your package includes gym membership, we arrange it with Muscleworks for the length of your package. You must follow the gym’s rules. The gym is responsible for its premises and equipment.

2.3 We will use reasonable care and skill in everything we do. If something you want is not safe or not realistic in the time you have, we will tell you.

3. Booking and payment

3.1 To book a package you pay a deposit of 20% of the package price. Your booking is confirmed when we receive the deposit and email you to confirm. The deposit counts towards the package price.

3.2 You then pay the balance either in full before your first session, or in equal monthly instalments taken on the same date each month for the length of the package. Monthly payment is a way of spreading the cost of a fixed package. It is not a rolling membership, and it stops when the package ends.

3.3 We are not VAT registered. The price shown when you book is the full price you pay, including any gym membership your package includes.

3.4 Your price is fixed for the length of your package. If our prices change, the change only applies to new bookings.

3.5 If a monthly payment fails, we will tell you and try again within 7 days. If it is still unpaid after 14 days, we may pause your sessions until it is paid.

4. Sessions

4.1 We agree session times with you in advance. To move or cancel a session, give us at least 24 hours’ notice. A session cancelled with less notice, or missed, counts as used.

4.2 If you arrive late, the session still finishes at the booked time.

4.3 If we need to cancel or move a session, we will give you as much notice as we can and either rebook it or credit it to you. You never lose a session because of us.

4.4 Unused sessions expire 4 weeks after your package end date, unless your package has been paused under section 6.

5. Cancelling your package

In the first 14 days

5.1 If you book online, by phone or by email, you can cancel within 14 days of booking for any reason. If you have asked us to start your coaching within those 14 days, we will charge for the sessions already delivered and refund the rest. When you book, we will ask whether you want to start straight away.

After 14 days

5.2 You can end your package at any time by giving us 30 days’ notice in writing (email is fine). You pay for:

• sessions already delivered;
• sessions in the 30-day notice period (you can still use them); and
• any gym membership we have already paid for on your behalf that can’t be cancelled.

We refund anything you have paid above that. If you pay monthly, your last payment covers the notice period and no further payments are taken.

If we end it

5.3 We can end your package by email if you seriously or repeatedly break these terms, behave abusively towards us or gym staff, or if we reasonably believe it is no longer safe to train you. We will refund any sessions paid for and not used.

6. Pausing and postponed weddings

6.1 Postponed wedding. If your wedding date moves, you can pause your package once, for up to 6 months, by giving us 7 days’ notice. When you restart, we rebuild your programme around the new date. Your package end date moves back by the length of the pause.

6.2 Cancelled wedding. If your wedding is called off, you can carry on training as normal or end your package under section 5.2.

6.3 Injury, illness or pregnancy. You can pause for up to 3 months on medical grounds, with a note from your GP or another medical professional. We may agree a longer pause. During any pause, monthly payments are suspended and your gym membership is paused where the gym allows it.

7. Refunds and how to cancel

7.1 To cancel, email info@weddingfit.co or reply to your confirmation email and tell us clearly that you want to cancel. You can use the form below, but you don’t have to.

7.2 We pay refunds within 14 days of you telling us you want to cancel (for a cancellation under section 5.2, within 14 days of the end of the notice period), to the card or account you paid with. We don’t charge a fee for refunds.

Cancellation form

8. Nutrition plans

8.1 A nutrition plan is a one-off service. Omar Ahmad or Tazrin J’han writes it from your answers on our nutrition plan form. The price is £200, paid in full by card when you order.

8.2 We email your plan within one working day of payment (Monday to Friday, excluding UK bank holidays). If we need more information to write it safely, we will email you, and the working day starts again from your reply. If we don’t hear back within 14 days, we will refund you in full and close the order.

8.3 Who we can’t write a plan for. For your safety, we don’t write plans for anyone who:

• is pregnant or breastfeeding;
• has, or has had, an eating disorder;
• is under 18.

If any of these applies, the form will stop before you pay. Please speak to your GP, midwife or a registered dietitian instead.

8.4 When we need your doctor’s OK first. If you have diabetes or another medical condition, take medication that affects your appetite, weight or blood sugar, or use a weight-loss injection, we will only write your plan once you send us written clearance from your GP or prescriber. If you are trying to conceive, your plan will not include a large calorie deficit, and you should speak to your GP about folic acid.

8.5 A plan is guidance from a fitness coach. It is not medical or dietetic advice and does not treat any condition. We may decline to write a plan, or stop part-way, if we reasonably believe it would not be safe. If so, we will refund you in full.

8.6 You get one round of changes, free, if you ask within 14 days of receiving your plan.

8.7 Your right to cancel. You have 14 days to cancel a nutrition plan. Because we deliver it within a working day, at checkout we ask you to confirm that you want us to start straight away, and that you understand you lose the right to cancel once the plan has been delivered. If you cancel before it is delivered, we refund you in full.

9. Your health

9.1 Before you start, we ask you to fill in a health questionnaire covering medical conditions, medication, injuries, surgery and anything else that affects how you should train. We can’t programme training safely without it, so we can’t train you if you choose not to complete it.

9.2 Please answer honestly and in full, and tell us straight away if anything changes, including a new injury, a new diagnosis, a change in medication or a pregnancy.

9.3 We are personal trainers, not doctors. If you have a medical condition, are recovering from injury or surgery, or have any doubt about whether exercise is safe for you, get clearance from your GP before you start. We may ask to see it.

9.4 If you become pregnant, we will only keep training you with your GP or midwife’s clearance and with a coach qualified in pre- and postnatal exercise. Otherwise you can pause under section 6.3.

9.5 We may decline to train you, or stop a session, if we reasonably believe continuing would be unsafe.

10. Your responsibilities

10.1 You agree to:

• follow the instructions and technique guidance your coach gives you;
• stop and tell your coach straight away if you feel pain, dizziness or anything that doesn’t feel right; and
• turn up in a fit state to train.

10.2 What you do between sessions matters as much as the sessions. We will give you a plan and hold you to it, but we can’t follow it for you.

11. Results

11.1 Everything we do is designed to get you to your best on the day, but we can’t promise a particular result. Results depend on your starting point, your health, how much time you have and how closely you follow the plan.

11.2 Any results, testimonials or before-and-after photos on our website or social media are real clients’ results. They are not a promise of what you will achieve.

12. Our liability to you

12.1 We don’t exclude or limit our liability where the law doesn’t allow it. That includes death or personal injury caused by our negligence, and fraud.

12.2 Apart from that, our total liability to you is limited to the total price of your package or plan. We are not liable for losses we could not reasonably have foreseen when you booked, or for business losses.

12.3 We hold public liability and professional indemnity insurance.

13. Your data and photos

13.1 How we use your information, including your health information, is explained in our Privacy & Cookies policy.

13.2 We will never use your photos, videos, results or comments in our marketing unless you have given us separate written consent. You can withdraw that consent at any time.

14. Our content

14.1 The programmes, plans, text, images and videos we create belong to us. You are welcome to use your programme or plan for your own training. Please don’t share, copy or sell it.

15. Changes to these terms

15.1 We may update these terms from time to time. The version that applies to you is the one in force when you booked. If we need to make a change that affects a package you have already bought, we will tell you first, and if it is to your disadvantage you can end your package and get a refund for sessions you haven’t used.

16. Complaints and law

16.1 If something isn’t right, please email info@weddingfit.co. We will reply within 5 working days and aim to resolve it within 14 days.

16.2 These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

17. Contact

The Wedding Fit Co Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

Email info@weddingfit.co.